By definition, a receptionist is the first person to be seen by a visitor to any business. Breathe. Hotel Front Desk Receptionist qualifications and skills Next, outline the required and preferred skills for your position. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk … Please help us continue to provide you with our trusted how-to guides and videos for free by whitelisting wikiHow on your ad blocker. wikiHow is where trusted research and expert knowledge come together. The reception desk is the office of the hotel to the guests and should be able to answer all types of questions not only about the hotel but also about the surrounding areas and activities. Post now on job boards. Some guests will want a smoke-free room, while others need theirs to be wheelchair accessible. Be sure to proofread your document for spelling errors and be sure to use professional language throughout. For example, some guests want two beds in their room, while others want only one bed. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. Spend time working in hospitality. Don't be afraid to ask your guest to repeat the question, or to explain it further. Other administrative tasks the front desk receptionist may be required to do include gathering information from customers, such as their name, address and other details, and inputting the … If possible, take communication and math classes. ", https://nationalcareersservice.direct.gov.uk/job-profiles/hotel-receptionist, http://www.inputyouth.co.uk/jobguides/job-hotelreceptionist.html, http://www.careeraddict.com/become-a-hotel-receptionist, https://nationalcareersservice.direct.gov.uk/job-profiles/receptionist, https://www.hcareers.com/article/career-advice/a-day-in-the-life-of-a-hotel-receptionist, https://www.myworldofwork.co.uk/my-career-options/hotel-receptionist, https://www.thebalance.com/best-ways-to-apply-for-jobs-2061599, consider supporting our work with a contribution to wikiHow. Maintain a network of contacts. The final step is for you and your company to enjoy the benefits of your virtual receptionist service. Contact hotel management and/or the police. Guest records management. Take English and communications classes that will provide you with the ability to communicate effectively both verbally and in writing. We use cookies to make wikiHow great. Attention to Detail - able to ensure accuracy in all operations.. Characteristics. After all, a good hotel front desk agent needs to have excellent social competence, a lot of resilience, and a good sense of humor to shine behind the balcony. It helps guests recognize that you care and wish to connect with them. Related: Learn About Being a Receptionist Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Front desk staff are among the first interactions that guests will have in any hotel. How to Be a Good Receptionist. Telephone etiquette and good writing skills are also required. Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers. Smith, please allow me to find this information for you.” Provide tips related to improving productivity. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. In person you could just say, "Good morning/afternoon/evening. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. Getting experience managing a front desk can make you a valuable candidate for hire. How can I assist you?" God bless you, I will keep visiting the site. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. If they don't know what time to book their reservation, you can give some suggestions based on your own knowledge of the surrounding area (ie: if springtime gets great weather, recommend springtime). Most guests will be understanding. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. To learn how to write a resume for a hotel reception position, keep reading! For client appointments, a front desk receptionist needs to greet the customer, offer information about the appointment, take payment and direct them to the right place. Gives me an idea of what they will be, "It's really simple, with very helpful tips. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. So, welcome to this article, dear reader! Overall, if directly dealing with clients is a part of your job, this is a great and comprehensive course to enroll in. Brush up on the latest Office technology, a 5 star front desk receptionist must be able to operate a variety of equipment and systems such as a hotel property management system. Your email address will not be published. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. Scotland: Summit House, 4-5 Mitchell Street, Edinburgh EH6 7BD, England: 9 Venture Point, Chester CH2 4NE, South Africa: Surbanville, Western Cape 7552, South Africa, Email: hello@hopsoftware.com Phone: +44 345 301 0034, How To Become A Front Desk Receptionist At A 5 Star Hotel. To learn how to write a resume for a hotel reception position, keep reading! As the first person your customers, visitors and future employees encounter, the receptionist needs to make a good first impression. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. Regardless of your course of action, you should always let the manager on duty what's going on so that they are aware of the situation. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. 3. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to … When the phone goes unanswered during normal business hours, or a line of impatient customers waits in front of the empty reception desk, it reflects poorly on the business. 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