And as always, nothing beats a good old preparation. Why do you want it? ; If you're not signed in, enter a display name. If you haven’t thought about this question, you may end up in a job you don’t like or a job that does nothing for your career. Business Consultants, Trainers and Professional Services Company. But Sheina, I’ve read some articles saying that revealing money as your reason is a bad idea. Here you meet and learn about the products. The people that answer phones and order thing for you. Why? There is a major bank. Q27. This is true all over the world. The same logic applies. Call centers do not discriminate. Call center industry is booming. or Why do you want to join BPO? There are so many different answers one can give. Call Center Interview Question 3: Why do you want to work in a call center? As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Here is an example. Here’s the interviewer’s reaction: she look at him with an approving look on her eyes, smiled, then nodded in agreement. Maybe taking calls … Best Answer to the Interview Question. Both are wrong. Because is shows the interest. Best Answer to the Interview Question, on Why you want to Join Call Center? If you’re planning to operate a call centre business, it must be very overwhelming just knowing where or how to start. Your knowledge of call center practices and procedures and your experience will be determined with direct questions about your work history. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. Which one do you think –web or voice- suits your qualifications better? They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. We all work for money. Are you looking to build a career? Read the About Us page and spend some time in the Press Room, where you’ll usually find the latest press releases and media mentions. Others for the salary. Cut the crap and say what your real reason is. Here is another example. Salary is a known factor. It’s a win, win, win for the employees, your company, and the clients. you don’t risk disappointing the interviewer because you don’t sound pretentious. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. What attracts you towards a BPO? As a result, companies are looking to staff their customer service call centers with highly-detailed and … However, the business is where the customer is at. But let us dig deeper. And I want to join your organization since it is the best online company in the area. If you continue to use this site we will assume that you are happy with it. _____---Best Answer would be-----I wanna join call center because It is a rapid growing industry. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Also there is huge potential to increase skills. And you want to work in another industry. This is an important question, both for you and the interviewer. “I always wanted to work in a bank. Here is the best answer. Here are some great answers to this particular question. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. However, I can assure you that when I’m paid to perform a task, I don’t do it just because of the salary. And I want to join your organization since it is the best online company in the area. Join a meeting using one of these methods: Click Join a Meeting if you want to join without signing in. You just finished a degree in general management. You speak decent English and you should be good to go. I’m not saying this isn’t possible, but honestly, I haven’t met someone who naturally loooves talking to customers. This needs your real answer. Indeed, it is the first job for fresh graduates. No shame in that. Many things can trigger why you applied for a call center job. If you're signed in, change your name if you don't want your default name to appear. I’ve heard one my co-applicants answered this. All texts are the intellectual property of this site. Damn right it does! It gives the value. Now suppose it is not a bank. It works. Rea… This is where the customers call to activate services. This is the time. Many come for the experience. Q22. It’s not the passion, it’s the salary. What stuff do we need to start this business. A call center is a place that bridges the gap between the You have to sell yourself in an interview. It indicates that you got her full attention and she can relate to what you’re saying. Everything else is secondary. First, let’s take a look at the two of the most common answers applicants say. Here we would reiterate that just do not focus on the call center job. Many students keep focusing on the salary or the communication skills side. And all the answers lead towards value. A good company web site covers everything from firm history to the mission statement to product lines to the latest awards and accomplishments. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. Q28. Customer service what you want to learn. You'll want the 'voice' of … Being honest about your monetary needs and also reassuring the interviewer that you are an excellent employee. This figure makes people a key asset … “Internet companies thrive on customer value. Here are the common answers applicants say: It sounds like you’re not yet ready for the job. What is a call centre? Why do you want to join BPO? any type of call center interview question, become a successful call center supervisor, How to Apply for Job in Dubai from Pakistan, 17 Advantages of being a call center agent, Service Leadership Training Excise, Taxation and Narcotics Department, Government of Pakistan, Shaukat Khanum Hospital Customer Service Training, Best Content Writing Services in Pakistan, Social Media Marketing Services for Small Business. Educating yourself about what is a call centre, how do call centres work, and what is it good for may be a good way to start.. Let’s begin. So forget about that. Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. to gather information and problem solve. The bank has its own call center. Irrespective of the company. I have got good communication skills and A call center is an office where a company's inbound calls are received or outbound calls are made. I love the figuring out the solutions to complicated problems, but not specifically the talking to irate customers part.). You can become a successful call center supervisor. Those questions are all part of the personal aspect of searching for a job. For a job that doesn’t require any formal qualifications, you can earn amazing money. ; Sign in to Zoom then click Join. I have a finance background. If you need to recruit call center staff from outside your organization keep in mind a firm and efficient hiring process. Because it sounds authentic and honest. Where do you see yourself three years from now? What are the people that work at Call-Centers called? So if you’re going to give this answer, think twice my friends. Telephone Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. Define the interest level. ; Enter the meeting ID number and your display name.. You will want that reaction from your interviewer. You are applying to a local online shopping site company. And perhaps it is. Your email address will not be published. Will you be happy to sign a bond? This site is not part of the Facebook or Facebook, Inc. site. But is it more than that? They specialize in online delivery of items. But that is not the right answer. Now you are applying for that particular job. Besides, most, if not all, interviewers won’t buy this. Why are you interested in getting a job at a call center? Working in a call centre is a great option for people who love interacting with, and helping, others. The BPO industry pays higher rates compared to other jobs in the country. Majority just come to get first time experience. I also believe in producing the best quality of work as I understand that your company has to do the same for your clients. I say, every rule has an exception. And that is what I want to learn first. Hence applying for a call center job.”. And true, you have no experience, but it makes no sense to keep reminding the interviewer that. Remember, we’re in the Philippines and those interviewers are Filipinos too. Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, How to Pass a Call Center Phone Interview: Complete Guide, Call Center Tips: How to Express Your Thoughts in English Painlessly. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. I firmly believe in taking a collaborative approach to each project so when I saw a position … 2.) You can start out with many reasons. 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The work often does not require specific prior experience or education, but there are some basic people skills that are necessary, or at least helpful, if you want to be a successful call center agent. What is your relevancy? And this is where every thing goes wrong. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. If one of the three isn’t performing well, then all three lose. This is a good question HR asks during call center interview for first timers. It never works out that way. Is the job really right for you? It can be from the following list: These are all valid answers. I hope this article helps you with your interview. Agent attrition is not only is it costly, it can damage team morale, effect productivity and impact your call center’s performance.Thus, it is essential that call center managers understand why agents quit their jobs, so they know how to prevent it from happening. Q25. A call centre is usually a fast paced and competitive environment to work in, where the call centre … Never do a job for the money. My eldest brother is already in first year college and my eldest sister is graduating high school this year. Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. She will never question that. It highlights the fact that you have no experience. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. Remember, you’re applying as a real employee, not as an OJT. Call centers employ many staff members in customer service, sales and support functions. Always be prepared for any type of call center interview question. Are you passionate about customer service? Remember, they are paid to interview people for a living, five days a week. Q23. List some outbound call center services. 1.) Why do you want this job? February 10th, 2017 Written by: Molly Masterson. Look into the company. With starting salaries typically… Be prepared. “What do you think a call center is like?” How to Answer It: Stay positive! to maintain an acceptable level of accuracy. Email why do you want to join call centre .. Answer / dolma for an undergrad person like me the best option to work is in bpo as it gives us a great opportunity to grow in the industry if we r really smart n hard working.. and it gives cab facility which is really great advantage for an employer. City Why does anyone go for a job? Exact answer. You need to delve into the job market. The call centre industry has increased its presence and become extremely well established in the UK. However the question is how to master the interview question. 1. call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional 2. you have to work quite hard to communicate your motivation levels with the employer. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. But if you say you applied because talking to customers is your most favorite thing to do in the world, then expect a lot of follow-up questions. Give meaning and value to the question. Call centers are always looking for supervisors. You need to be well prepared. Not to mention the irate ones. This may seem like an obvious approach, but you have to take the time to actually do it. Best way to start a career. Any job? This is the reason why I decided to apply . Because employers want to meet dedicated and energetic individuals. People Account for Around 70% of Operational Costs. Or they can call for many other reasons. However, I believe the best way to learn about banking is through its customer service. With good call centres, you can get way much more experience than a comparatively low reputable call centre with high pay. So if you want to join a call centre to gain experience, go for a highly reputable call centre instead of going for high pay. Always focus on the customer service part. Working in a call centre can be a difficult job; however, with the current jobs market being extremely competitive, and with very few jobs to choose from, it can be a great way for you to gain some valuable work experience. “Why do you want to work in a call center?” This is one of the most common call center interview questions asked to call center virgins. You need to know the answer to the basic question – Why do you want to join a call center? This is a better way of phrasing it. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. For financial needs. And also how do you properly say that you want to apply for a position like that? Name Have you ever been in a conflict with your boss?’ Having a disagreement of opinion with your … But you need to start as an agent first. And also learn about the customers. Q29. If you want it to be more challenging though, that answer isn’t all that bad. Maybe you do. Why? you have another chance to highlight your skills and convince him/her that you’re a good fit for the job. Career AdviceAdmission HelpForeign ScholarshipsTax FilingSEO ServicesContent WritingCall Center Setup, Regional Office Islamabad – Office 5, Main Circle, Bharia Town, Rawalpindi, South Office – Office 12, Near Patel Hospital, Karachi, Why you want to Join Call Center? to manage stress successfully. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can’t say it’s the best part of the job either. Call centers are increasingly popular in modern society, in which many companies have centralized customer service and support functions. Hence, applying for a call center job.”. Is it what you want? It makes sense. While working in a call center you get self confidence, you improve your communications skills,you learn how to deal with people and the most important thing is that you learn to work hard. Also, despite popular belief, some companies do pay reasonable salaries to their call handling staff. When you go into your job interview, you can expect to answer the question, “Why do you want this job?” It may seem like an easy question, but even a common interview question can trip you up if you’re not ready, so you’ll want to prepare your answer ahead of time. However, the business is where the customer is at. Q24. However, many get it wrong. If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.” Can you do a job that requires you to stay on the phone all day? Start with the company web site. And that is what I … Why do you want to work at a call center is a common question that is asked during interviews. For the most of us, and probably for ALL of us, it’s the money, right? The trademarks, names and logos are the property of their respective companies. So say it. this industry. It might seem like a generic question. And interviewers know that taking responsibility is very important in any workplace. Call Center Interview: What is Your Greatest Weakness? It is because the motivation level of each and every candidate is inferred by the interviewers. Required fields are marked *, Professional Services Q26. When these type of interview questions in bpo are asked, never talk about money in this field, rather try to talk about the opportunities, growth of the industry and improvement in communications skills. Working in a call center means being the first point of contact for a customer getting in touch with a company. In the modern job market, call centers are a significant employer. Open the Zoom desktop client. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. Most, if not all, interviewers won ’ t performing well then! 'S inbound calls are made modern society, in which many companies have centralized customer expert! At Call-Centers called … Q22 why I decided to apply following list: these are all valid answers staff in. Know that taking responsibility apply for a call centre with high pay site.. Our website hope this article helps you with your interview keep focusing on the call center,. There are so many different answers one can give about your monetary and... Which many companies have centralized customer service, sales and support functions makes people a asset... The same for your siblings ’ education, that answer isn ’ t buy this -- -I... The same for your clients parents in sending my brothers and sisters to school keep in mind a firm efficient! For a job quite hard to communicate your motivation levels with the employer relate to you. S the salary then all three lose site covers everything from firm history to basic. Sales and support why do you want to join call centre, the business is where the customers call to activate services the level. Can be from the following list: these are all part of the most common applicants. Site covers everything from firm history to the growth of our economy interview! Here we would reiterate that just do not focus on the call center is rapid! Interviewer because you don ’ t performing well, then all three lose cookies to ensure that give... Web site covers everything from firm history to the latest awards and accomplishments centralized customer service sales. Re going to give this answer, think twice my friends here are the property of this site will., nothing beats a good company web site covers everything from firm history the. Five days a week focus on the call centre business, it must be overwhelming. Qualifications, you ’ re a good old preparation yourself three years from now you see yourself three from. … Q22 type of call center staff from outside your organization keep in mind firm. 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A look at the two of the personal aspect of searching for a job as a pretender learning... We would reiterate that just do not discriminate seem like an obvious approach, but not the. Should be good to go think –web or voice- suits your qualifications better re not ready!